Heuristic Evaluation on Gift Hope Website

Role (Team-Based Work)
UX Researcher
Contributed to evaluating the website and aggregating the results
Heuristic Evaluation
Two Weeks
Microsoft Excel

To quickly identify potential usability issues in the early design process at lower costs, a heuristic evaluation was conducted on the Gift Hope website before a usability test where real end-users are involved

Research Process
Create Task Lists
Individual Evaluation
Group Review
Aggregate Findings and Generate Recommendations
Product Description
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Gift Hope is a website that provides a platform where people can donate to charities they care about and share about their donation. It also connects people with corporate partners or groups which match their donation.


Heuristic evaluation based on Jakob Nielsen's 10 general heuristics for interaction design.

Key Findings
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Usability Issues and Recommendations

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